Complaints

COMPLAINTS AND FEEDBACK

Let us know what is important to you

 

Our complaints and feedback policy

Rise Ventures is committed to providing high quality service to all of our clients. To achieve this standard, we need your feedback which lets us know what is important to you so we can continuously improve.

How do you raise a complaint or give feedback?

Speak to your trainer, consultant or the program coordinator

Contact the program’s manager at Rise Ventures by calling 1300 360 562

Send us an email to [email protected]

How do we manage the complaints process?

We document your concerns and investigate your complaint thoroughly

We will keep you informed of the progress of your complaint and brief you on outcomes.

We will identify options to find a satisfactory solution to the issue for both parties.

If the cause of the complaint requires us to improve a system or process, we will then make these changes.

Contact details

Your trainer, consultant or Business Manager can be contacted through your local Rise Ventures Office.  Go to https://www.riseventures.com.au/contact-us/ to find your closest office.

The Rise Ventures head office can be contacted via 1300 360 562.

If you would like to discuss your concerns directly with the program funding body, please contact the relevant external customer relations hotline:

Department of Human Services 1800 132 468.

Department of Employment’s National Customer Service Line on 1800 805 260

Department of Prime Minister Cabinet Office  (02) 6271 5688 [email protected]

 

Your feedback is important to us.  It is important to know what we do well or how we can improve our services to our clients.

National Support Centre – Sydney

Suite 501, Level 5, 10 Bridge Street, Sydney

02 9259 5555

www.riseventures.com.au